Privacy Policy

Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Name and contact details such as mobile number, telephone number and email address.
• Company, organization or business details provided during an enquiry.
• Address, city, site location or project information required for quotation, installation or service support.
• Information submitted through contact forms, enquiry forms, quotation requests or other communication channels.
• Service preferences, requirements and information relating to the security or automation solution you are interested in.
• Website usage information such as browser type, device information, approximate location, pages visited and technical logs.

Information Related to Security Systems

Our business provides security and automation solutions that may involve technologies capable of processing personal or security-related information. The exact information processed depends on the solution selected and how it is configured.

Where applicable, such systems may involve:

• Video Surveillance: CCTV footage, camera events, timestamps and related security recordings.
• Access Control: access credentials, card identifiers, access events and entry/exit records.
• Biometric Access: biometric information such as fingerprint or facial-recognition data, where such technology is specifically installed and configured.
• Visitor Management: visitor names, contact information, photographs, purpose of visit and entry/exit records, where applicable.
• Parking Management: vehicle-related information, access events, parking records or identifiers, where applicable.
• Guard Patrolling: checkpoint scans, patrol timestamps and related operational records.

Why We Collect Information

Information may be used for legitimate business and service-related purposes, including:

• Responding to enquiries and requests.
• Preparing quotations and proposals.
• Understanding your security requirements.
• Scheduling site visits, installation or service.
• Providing customer support.
• Managing business communications.
• Maintaining business and service records.
• Improving our website and services.
• Protecting our website, systems and business from fraud, abuse or unauthorized activity.
• Complying with applicable legal and regulatory requirements.

Our Services & Privacy Considerations

Arvind Security System provides a broad range of security, surveillance and automation solutions. Depending on the service selected, different types of information may be involved.

Cookies & Website Technologies

Our website may use cookies, analytics tools and similar technologies to improve website performance, understand visitor activity and remember certain preferences.

Cookies may be used for purposes such as:

• Website functionality.
• Security and fraud prevention.
• Analytics and website performance.
• Understanding how visitors interact with our website.
• Improving user experience and content.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Sharing of Information

We do not intend to sell personal information as a commercial product. Information may be shared when reasonably necessary for providing services, operating our website or fulfilling legal obligations.

Depending on the circumstances, information may be shared with:

• Authorized employees or personnel who require the information for business purposes.
• Installation, maintenance or service partners, where necessary to provide requested services.
• Technology, hosting, communication or analytics service providers supporting our operations.
• Government authorities, regulators or law enforcement agencies where legally required.
• Professional advisers where reasonably required for legitimate business purposes.

Data Security

We take reasonable technical, administrative and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Depending on the service and technical environment, safeguards may include access restrictions, authentication controls, secure hosting, authorization procedures, backups and monitoring.

However, no website, network, storage system or electronic transmission can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, enforce agreements or comply with applicable legal requirements.

Retention periods for CCTV recordings, access logs, alarm events or other security-system information may depend on the system configuration and the organization operating the system.

Your Privacy Choices & Rights

Depending on applicable law and the nature of the information involved, you may have rights relating to your personal information.

• Request information about personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent, subject to applicable law and legitimate requirements.
• Opt out of certain promotional communications.
• Raise a privacy-related question or complaint.

To exercise an applicable right, please contact us using the details provided at the end of this policy.

Marketing Communications

If you provide your contact details for an enquiry, quotation or service request, we may contact you regarding that request.

Where promotional communication is sent, you may request that we stop sending such communications. Service-related or transactional communications may still be sent where necessary.

Third-Party Websites & Services

Our website may contain links to third-party websites, social-media platforms, mapping services, payment providers or other external services.

Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of websites or services that we do not operate.

Children's Privacy

Our website and services are intended for general business and consumer use and are not specifically directed at children. We do not knowingly request unnecessary personal information from children.

Contact & Privacy Requests

If you have a question, concern or request relating to this Privacy Policy or your personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements. The updated version will be published on this page with the revised effective date where appropriate.